FAQ

  • What are Snacks? 🍪

    Snacks are spontaneous, time-restricted video conversations with icebreakers.

  • How does Snack work?

    Snack pairs two randomly selected people in the #snack-club channel to have a short video call.

    View step by step guide.

  • How to participate?

    Join #snack-club channel. You will receive a message with instructions.

  • How to start Snack Time?

    Use /snack command in the #snack-club channel and select "Snack Now!" option.

  • How to change Snack duration?

    Snack default duration is 5 minutes.

    If you wish to change Snack duration, you may do so when starting a new Snack.

    Change default Snack duration

    Changing Snack duration is only available in Snack Pro and Snack Enterprise.

  • How to extend Snack?

    Participants take turns to extend the duration of their Snack by clicking on the "Add x minutes" button at the lower-left hand corner of the video.

    Extend Snack

    Taking turns to extend Snack time ensures that one person never controls Snack duration for extended time.

    Extending Snack duration is only available in Snack Pro and Snack Enterprise. Snack Starter duration is capped at 5 minutes.

  • How to schedule Recurring Snack Time?

    Use /snack command in the #snack-club channel and select "Recurring Snack Time" option.

    Tip: If your team is spread across multiple time zones 🌍🌏🌎, then we suggest to schedule multiple Snack Times, e.g., one for everyone's lunch hours in different time zones.

  • How to customize interests?

    TBD

    This feature is available only in Snack Enterprise.

  • How to customize icebreakers?

    Snack comes with 100+ icebreakers to spice up your conversations.

    If you wish to customize the icebreakers for specific function or group, you may do so when starting a new Snack.

    Customize icebreakers

    Select "Custom Icebreakers" to enter your input.

    This feature is available only in Snack Enterprise.

  • How to configure multiple Snack channels?

    By default, Snack is activated only #snack-club. However, you can invite Snack to one of your existing channels (like #general or even a private channel).

    To use Snack in channels other than #snack-club, enter /invite @Snack command in the desired channel.

    This feature is available only in Snack Pro and Snack Enterprise.

  • What problem is Snack solving?

    We fight remote fatigue – the feeling of isolation that leads to sadness.

    Snack is popular among organizations that care about improving their remote team engagement.

    Snack is also used as a networking or icebreaker tool during conferences and other online events.

    See our mission.

  • Why are conversations time-restricted?

    Snack emulates serendipitous encounters. We believe that limiting the time keeps the interactions attentive & human.

  • What happens when an odd number of people join Snack Time?

    Snack randomly pairs 2 people to have 1-to-1 video conversation. When there is an odd number of participants, one person will not be able to have a Snack for that instance.

    But fear not, being the "odd one out" has its perks! We will prioritize matching you with a Snack Buddy in your next Snack Time.

    You may also volunteer to be a Tiebreaker.

  • What is A/B group pairing?

    Snack prioritizes pairing participants who have selected similar interests in their profiles.

    Depending on your use case, you could change the pairing mechanism to A/B group pairing instead. This means that participants who have identified themselves as Group A will only be paired with Group B participants.

    Admins will define the metrics for Group A vs Group B (e.g. Mentor vs Mentee, Speaker vs Attendee, Employee vs HR, Newcomer vs Team, etc). Participants will select the group that best describes themselves, and they will be matched with participants from the opposite group.

    This feature is available only in Snack Enterprise.

  • What are Tiebreakers?

    Tiebreakers skip Snack Time where there is an odd number of participants. Their function is to ensure that everyone always has a Snack Buddy.

    Tiebreaker

    Anyone can volunteer to be a Tiebreaker by updating their Snack Profile. However, this feature is designed to be used by community managers.

    This feature is available only in Snack Pro and Snack Enterprise.

  • What Participation Reports are available?

    Participation Report consists of:

    • Daily Participation Report
    • Camaraderie Report
    • Leaderboard
    • Snack Duration

    To generate Participation Report, join a Snack Time and select "Participation Report" option.

    This feature is available only in Snack Pro and Snack Enterprise.

  • How is Snack different from Donut?

    Snack and Donut are both Slack bots that pair people. However, they differ in when, how and what happens after people are matched.

    See a detailed comparison of Snack vs Donut.